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SaaSFarersOpen Source · Open Journey
ServiceSaaS for Your Business

Your product, our engineering team, shared risk

For companies who need a software product but do not want to build and maintain a permanent engineering department. We design it, build it, run it, and support your customers' technical issues alongside you.

Who this is for
  • Established businesses turning domain expertise into a sellable product
  • Companies whose customers keep asking for a portal or an app
  • Firms with an internal system worth productising for their industry
  • Teams whose in-house developer left and took the knowledge with them
What is included

What you get

A team, not a queue

Named engineers who stay on your product long enough to have opinions about it. You meet them, you talk to them directly, and they join your planning.

Product management included

We do not only take instructions. We push back on scope, propose alternatives, and keep the roadmap tied to something measurable.

Support for your customers

Tier-two and tier-three technical support behind your brand: triage, reproduce, fix, communicate. Your support team stops being blocked on engineering.

Operations and on-call

Monitoring, alerting, backups, patching, releases and a rota that answers at 2am so nobody in your company has to.

Commercial reality

Unit economics, infrastructure cost per tenant, and honest advice about which features will not pay for themselves.

Continuity by design

Documentation, runbooks and knowledge transfer are deliverables, not favours. You are never one resignation away from a frozen product.

How it runs

The engagement, step by step

6 stages. Something usable at the end of each one.

  1. Stage 01

    Fit conversation

    We understand the business, the customers and the commercial model before we discuss technology at all.

  2. Stage 02

    Discovery sprint

    On-site where it helps. Process mapping, technical assessment of anything that exists, and a costed roadmap.

  3. Stage 03

    Team formation

    A named team with a defined monthly capacity, a shared board, and a fixed demo and planning cadence.

  4. Stage 04

    Build and launch

    Increments, pilots, staged rollout, and the operational groundwork done before launch rather than after the first outage.

  5. Stage 05

    Run and grow

    Support desk, on-call, release train, and a monthly review of usage, cost and roadmap.

  6. Stage 06

    Transfer, if you want it

    If you decide to bring engineering in-house, we help you hire, onboard and hand over. That is a success, not a loss.

Deliverables

What lands in your hands

  • 01A named, stable engineering team
  • 02Product management and technical leadership
  • 03Tier-two and tier-three customer support
  • 04Monitoring, on-call and incident response
  • 05Monthly roadmap, usage and cost review
  • 06Full documentation and knowledge transfer
  • 07Agreed response and resolution times
  • 08A clean exit path whenever you want one
Stack

Tools we reach for

PythonNode.jsReactPostgreSQLFrappeKubernetesTerraformGrafanaSentryGitHub Actions
Questions

SaaS for Your Business: common questions

Agencies are usually paid to deliver and leave. We are paid to make the product work over years, which changes every decision: we choose maintainable over impressive, we write things down, and we carry the pager. If we build something fragile we are the ones woken by it.

Let's find out whether we are the right fit.

A first call is with an engineer, not a salesperson. Bring the problem; we will tell you honestly what we think.