Someone competent is always awake
Monitoring, on-call, releases, patching and a support line that reaches an engineer who knows your system. For products we built and for products we inherited.
- Companies running a product with no dedicated operations team
- Businesses whose only person who understood the deployment has left
- Teams spending engineering time on incidents instead of features
- Products that grew faster than their infrastructure discipline
What you get
Tiered support desk
Triage, reproduce, resolve or escalate, with agreed response and resolution times and a real human who reads context before replying.
Monitoring and alerting
Uptime, latency, error rate, queue depth, disk and cost, with alerts tuned so that a page means something.
Incident response
On-call rota, documented severity levels, status communication and a written post-incident review that produces actions, not blame.
Release management
CI/CD, staged rollouts, feature flags, database migrations run safely, and a rehearsed rollback for every release.
Backups that have been restored
Automated, encrypted, off-site, and tested on a schedule by actually restoring them. An untested backup is a rumour.
Cost optimisation
Right-sizing, storage lifecycle, cache strategy and per-tenant cost visibility, especially where AI inference is involved.
The engagement, step by step
6 stages. Something usable at the end of each one.
- Stage 01
Audit
We map your infrastructure, deployments, dependencies, backups and monitoring, and produce a prioritised risk list.
- Stage 02
Stabilise
Fix the critical gaps first: backups, alerting, secrets, access control and anything with a single point of failure.
- Stage 03
Instrument
Structured logging, tracing, dashboards and alert thresholds tied to user-visible symptoms.
- Stage 04
Automate
Infrastructure as code, repeatable deployments, and the removal of every manual step that gets skipped at 2am.
- Stage 05
Operate
Support desk live, on-call rota running, release train, monthly reporting on incidents, performance and cost.
- Stage 06
Improve
A standing improvement budget each month so the platform gets better rather than merely surviving.
What lands in your hands
- 01Agreed response and resolution times
- 0224x7 monitoring with tuned alerting
- 03On-call rota and incident process
- 04Infrastructure as code and automated deployments
- 05Tested backup and disaster recovery procedure
- 06Security patching schedule
- 07Monthly incident, performance and cost report
- 08Written runbooks your own team can use
Tools we reach for
Technical Support & DevOps: common questions
Let's find out whether we are the right fit.
A first call is with an engineer, not a salesperson. Bring the problem; we will tell you honestly what we think.